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CUSTOMER SERVICE
What is the cargo delivery time?
Orders placed before 14.00 are delivered to the cargo on the same day. The delivery time of the products delivered to the cargo is an average of 1-3 days.
How can I track my order?
You can follow the latest status of your cargo by going to My Orders section from My Account.
How is the process of the exchange or return process going?
You can return or exchange your order within 14 days after receiving it. You can send your request by contacting us at " info@momchi.store ". You can deliver the product to the cargo with the cargo code we have sent you. If the product will be changed, the product you want to change will be re-shipped to you after the product you have forwarded to us has passed the necessary controls. In return transactions, the necessary controls are provided after we send the product to us, and if the return is approved, money is transferred to the credit/debit card or IBAN you paid for. It will reflect on your card or account within 2-4 business days.
What is the shipping fee?
Shipping is free for orders of 500 TL or more. For orders less than 500 TL, a shipping fee of 35 TL will be charged to you.
Why should I become a member?
You can enjoy a special 15% discount on your first order. You can be the first to know about new products and campaigns. You can complete your transactions faster without having to re-enter your address information into the system each time you order.
What is the right to change?
You have the right to change 2 times within 14 days after the order is sent to you.
My order is incomplete, what should I do?
You can contact us via the " info@momchi.store " e-mail address.
I want to cancel my order, what should I do?
After you have placed your order, the confirmation e-mail you receive is "I want to cancel my order." It will suffice to write
ABOUT PRODUCT
Which size will suit me?
You can choose your size by looking at the size on the mannequin and the size of the mannequin in the product description section.
I ordered the wrong size/item, what should I do?
We are not able to make corrections to your orders manually. If you wish, you can request a cancellation for your order and create a new order again.
How can I order products that are out of stock?
Under normal conditions, there is no re-production for our products that are out of stock. Only in some periods and for selected products, there may be a situation of re-production / stock update. If there is a stock update again, you can create a record with your e-mail address by clicking on the size you want on the product page and clicking on the "Notify Me" section to get information. If there is a stock update, your information e-mail will be sent to you automatically.
How can I be informed about new products and discounts?
You can receive our information e-mails by following our @momchistore Instagram address or by creating a membership registration from the Bulletin section on our site.